COMMUNICATIONS

Medic Ambulance maintains a dedicated twenty-four (24)-hour communications center located at 506 Couch Street in Vallejo, California. All dispatch personnel are certified as Emergency Medical Dispatchers.

We use State-of-the-art equipment and our CAD  platform is the RescueNet CAD system.

Specially designed for EMS and representing Windows-based state-of-the-art technology, this technology offers many communications enhancements including a dispatcher/caller instruction system, unit status tracking, flexible report configurations for customer and management reporting and comprehensive compliance and exception reporting. The RescueNet CAD enables users to streamline the call-taking/dispatch process, contributing to faster response times. With this new technology, Medic’s EMD communications center professionals capture all call information in one well-organized window. Additionally, the CAD offers the following list of capabilities:

• Immediate access to multiple categories of information is provided with just one click.
• Customized call-taking fields distinguish Solano County fire department calls.
• Geo-coding ensures accurate addresses and automates many dispatching and billing features.
• High-speed codes rapidly capture key data and facilitate dispatching.

Detailed trip histories are readily available for review.